"I don't think the general public knows too much about NICUs because most babies are healthy, most pregnancies are normal. We see all kinds of families, people who are high-powered executives, very well-educated, people who are just the average Joe off the street. And with them come all kinds of babies. The one thing that happens though is that the playing field is leveled here, because every parent is worried about the same thing. Is my baby going to make it? Is my baby going to be okay? You can't control what's going to happen here."